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Communication Strategies

Administrative procedure is essential to the success of any business. A well run office, keeps efficiency high, reduces common errors and miscommunication. Keeping the role and function front and centre of any business, you’ll be able to establish clear policies and procedures that all staff can buy into and adopt.

With our course, you’ll learn how a policy book demonstrates professionalism and efficiency within an organisation or office environment. This document is a vital connection between the company’s vision and operations.

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Throughout the course you will develop key skills as you cover the following topics

  • Why a procedures manual is important and helps meet requirements for the following
  • Business Continuity
  • Succession and Recovery Planning
  • Audit requirements
  • What policies to document in the guide
  • Implementing your new guide

Module One: Introduction

  • Overview
  • Course Objectives
  • How it works

Module Two: Why Your Office Needs Administrative Procedures

  • Business Continuity
  • Succession Planning
  • Internal and External Audit Requirements
  • Recovery Planning
  • Case Study

Module Three: Gathering the Right Tools 

  • Binder
  • Section Divider
  • Sheet Protectors
  • Cover to Cover Binders
  • Case Study

Module Four: Identifying Procedures to Include 

  • Tracking Tasks for Some Days
  • Reach Out to Other Employees for Feedback/Ideas
  • Write Down Daily Tasks
  • Keep Track Using a Spreadsheet
  • Case Study

Module Five: Top Five Procedures to Record 

  • Use a Template to Stay Consistent from Track to Track
  • Be as Detailed as Possible
  • Use Bullet Points Instead of Paragraphs
  • Ask Someone to Execute the Procedure
  • Case Study

Module Six: What to Include in Your Binder (I)

  • Phone Etiquette
  • Business Writing
  • Effective Time Management
  • Creating Meeting Arrangements
  • Case Study

Module Seven: What to Include in Your Binder (II)

  • Policy on Absences
  • Breaks
  • Salaries
  • Benefits
  • Case Study

Module Eight: Organizing Your Binder

  • Create a Table of Contents
  • List Each Section (e.g. Accounting)
  • List Procedures in that Section
  • Keep Binder Updated with any New Changes
  • Case Study

Module Nine: What Not to Include in the Procedure Guide 

  • Passwords
  • Identify Other Confidential Information Via Your Employer
  • Store Information in a Separate Folder Outside of the Guide
  • Find a Secure Location to Store
  • Case Study

Module Ten: Share Office Procedure Guide

  • Give Guide to Boss/Executive to Review
  • Inform Office Personnel of Procedure Guide
  • Place Guide in a Visible Area
  • Allow Office Personnel to Express Improvements/Updates if Needed
  • Case Study

Module Eleven: Successfully Executing the Guide 

  • Create a One Hour Meeting/Seminar for Employees
  • Stay Consistent with Procedures
  • Make Employees Aware of any Updated Changes
  • Keep Open to Improvements
  • Case Study

Module Twelve: Closing Thoughts

  • Words from the wise
  • Recap
  • Further reading

Pre-Course Assessment Questions

Read

Pre-Course Assignment

Read

Quick Reference Sheets

Read

Student Guide

Read

Exercise: “I” Messages

Read

Exercise: Appreciative Inquiry

Read

Action Plan

Read

Included in this course

6 hours of e-learning on any device

Certificate of completion

E-book

Audiobook

Support materials including a Student Guide

How do I get my certificate?

Your certificate will be automatically generated when you successfully complete the course and achieve the pass rate of 80%. It will be personalised and added to your account here for you to download and print or add to your LinkedIn or other profile.

The average course will last between four and six hours and you have up to three months to complete. You can pick up study where you left off as the course will synchronise across devices.

Good business etiquette can separate you from your peers and competitors when it comes to handling delicate and high level relations. Awareness, respect and paying attention to the finer details can differentiate you. Our course will give you an overview of the key basics when it comes to meeting people, dealing with high level international situations, communicating online, on the phone and in person. Deal with interruptions, accidents and other mini crises in a smooth and effortless way as well as handling networking and social occasions.

Anyone who is interested in developing their career and professional skills. Many of the courses give an overview and introduction to a subject or area of interest so often no prior experience is necessary but always helpful. If you’re a manager who needs to widen out their general knowledge of various business functions, these could be helpful. If you’re looking for more advanced learning on a topic, we would suggest you read the syllabus and make sure it’s right for you before purchasing.

To access any learning, you can use either:

  • Windows PC or Apple Mac with an operating system that’s current
  • Android tablet or iPad
  • Smartphone

You will need to make sure you don’t have ad blockers on your browser. Your device will need to be able to access its microphone and speakers.

If you haven’t started studying, you can change your course by emailing us and we will reset you to the course you want.

Our courses are written and produced by a team of editors and trainers combined with subject matter experts who come together to produce each courses. There is no live tuition but you can be assured you are getting access to industry best practice

NO! We don’t do old fashioned things like that. There are no lock-ins, no penalty clauses, no exit payments. You can either pay as you go (whether it’s one course for you) or all the courses for all of your staff. What we will do is offer you a great price, the longer you want to commit to us. Try us out, if you like what you see, we will give you your money back on your first courses and offer you great rates on bulk deals.